faq
Frequently Asked Questions
SWICA account
The following information is required for registration:
- An active contract
- Your insured person no.
- Your date of birth
- Your postcode
- A unique e-mail address
- A mobile phone number
If you have any questions, please contact SWICA Customer Services.
You can change your email address here. Sign in to manage your login details. If this is not possible, please contact SWICA Client Services.
You can reset your password here.
You can change your phone number here. Sign in to manage your login details. If this is not possible, please contact SWICA Client Services.
Yes, you can delete your SWICA account here. Please note that you will lose access to all of the digital services (Benevita, mySWICA, Benecura, Compassana) once the registration has been deleted. If you have any problems accessing your account, please contact our customer services.
Registration / Login
All SWICA customers aged 14 and over with active insurance cover can log in to mySWICA.
All SWICA customers aged 18 and over with active insurance cover can log in to Benecura.
Frequently asked questions about Benevita can be found here.
mySWICA
The SMS security code may not reach you for any of the following reasons:
- We have the wrong mobile phone number. You can change your phone number here. Sign in to manage your login details. If this is not possible, please contact SWICA Client Services.
- You are not connected to your provider's network. Make sure that your phone has good reception.
- You have blocked the sender. Check this with your mobile phone provider and deactivate the lock.
- The sender was automatically blocked by your device via the spam filter. Please check your blocked contacts and unblock our SMS code sender.
- The cache of your device is full and no more SMS codes can be received. You can restart your device to clean it up.
The submitted document cannot be processed as it is. Please resubmit the document, making sure that:
- The correct person for the document is selected
- The document is complete, i.e. that all of the pages are available
- The scanned pages are easy to read and in the right order
- All of the important information, such as amounts and customers' details, can be seen on every page
Sorry, only one document can be submitted at a time. Once you have uploaded a document, you will be given the option of uploading more documents. If you would like to submit invoices for other family members, please start the scan process separately for each person.
Yes, you can submit invoices for all family members provided that they are included in the same family policy. Please make sure that all of the important information, such as amounts and customers' details, can be seen on every page.
Please note that after your first login to mySWICA, all important documents will be sent to you digitally within mySWICA.
Synchronising your information may take some time. Access to mySWICA is not yet possible. If you are still unable to log in after 48 hours, please feel free to contact us.
Yes, you must be able to produce the original documents upon request.
Yes, by default, email notifications are activated upon first login. In the app, you also have the option to enable push notifications. The settings for push notifications can be found in the mySWICA App settings.
If you have locked yourself out of mySWICA, you can unlock your account yourself. After three attempts to unlock your account, your access will be blocked permanently. Please contact SWICA Client Services to unlock your account.
Please note that you will no longer be able to access mySWICA after the contract expires.
mySWICA is intended exclusively for use in Switzerland. Any use of mySWICA via foreign mobile networks or internet connections is at the user’s own risk. In this context, SWICA explicitly points out that use of mySWICA abroad will be subject to the laws of the country in which the customer is located at the time. SWICA has no influence on this and therefore advises against using mySWICA outside Switzerland. Furthermore, no guarantee is offered that it will be possible to access the information and services provided by mySWICA outside Switzerland. You can find out more from our Special Conditions for mySWICA.
In the customer portal, all documents with the same invoice number are grouped together. The display is based on the most recent document within the group. If a new document with the same invoice number is created—such as a payment reminder—the entire group is updated to reflect the date of the newest document. The original invoice remains in the group but is no longer shown at its original creation date.
The mySWICA customer portal contains all information on the basic and supplementary insurance cover you have purchased. You can also view your current policy and other documents there.
Log in to the mySWICA customer portal
Log in to the mySWICA customer portal
The individual registered with SWICA as the main contact person for the family can show all insurance cards via his or her SWICA account. All other family members with their own SWICA account have access to their own virtual insurance card.
The mySWICA customer portal contains all information on the basic and supplementary insurance cover purchased for your family. You can also view current policies and other documents, submit receipts and send secure messages from there.
Log in to the mySWICA customer portal
Log in to the mySWICA customer portal
When developing the mySWICA app, the most commonly used operating systems were analysed. mySWICA was designed to be compatible with the majority of devices.
The following operating systems are supported:
Latest software and the last two
- e.g., iOS 26, 18, and 17
- e.g., Android 16, 15, and 14
If your operating system is too old and you cannot download or update the app, you can simply access the customer portal via the web version.
