With SWICA TytoHome, you can carry out medical examinations independently and send the data directly to santé24 via the app. You can then discuss your situation with santé24 over the phone. If necessary, you will receive a medical diagnosis and treatment – quickly, conveniently and at any time of the day or night.
Examinations wherever you are: The benefits of TytoHome
With SWICA TytoHome you can carry out various examinations conveniently at home or anywhere else – with step-by-step guidance from the app. You can record measurements for yourself or for another person.
Measure body temperature: The integrated thermometer reliably records body temperature.
Examine the ears: Use the otoscope to obtain clear images of the ear canal and eardrum.
Examine the throat and mouth: Use a spatula and the integrated camera function to carry out a detailed examination of the mouth and throat area.
Document the skin: The camera function takes accurate photos of the skin.
Measure heart rate and listen to the heart: The stethoscope helps you measure and record the heart rate, and the heartbeat can also be recorded accurately.
Listen to the lungs: The stethoscope allows you to record breathing sounds for evaluation.
Manage asthma and blood pressure: With the TytoCare app you can track your symptom history and set up medication or appointment reminders.
Exclusive offer for SWICA customers
TytoHome saves you time and money: Once you have paid the single amount for the device, any further consultations with santé24 are free of charge for customers with a Favorit or BestMed plan. Medical services from other providers are subject to a fee.
The price of the device varies depending on your insurance plan:
| Insurance | Price including VAT and shipping |
|---|---|
| Supplementary insurance | CHF 99.-* |
| Other insurance plans | CHF 249.- |
* Customers must have at least one supplementary insurance plan in effect at the time of the order (excluding interim accident insurance, guest insurance, endowment insurance and Salaria plans). Customers must be aged 18 or over and resident in Switzerland. Customers can order a maximum of one TytoHome device per person. To use TytoHome, you will need a smartphone, an email address and the SWICA Benecura and TytoCare apps with a SWICA account.
The advantages at a glance
- Examinations can be conducted anywhere: Whether at home, on the move or on holiday, you can carry out examinations independently wherever you are.
- Safe and professional: TytoHome produces high-quality recordings that the doctors at santé24 can evaluate. You will receive a professional diagnosis and, where applicable, treatment.
- Quick and uncomplicated: No need to make an appointment, no need to travel to the doctor’s surgery, no need to sit in waiting rooms. If necessary, you will receive an e-prescription for prescription drugs that you can present at a pharmacy near you.
- Available around the clock: Online practice for medical advice and treatment 24 hours a day, 365 days a year.
- Free examinations: TytoHome examinations are free of charge. Customers with a Favorit or BestMed plan do not pay any excess or deductible for santé24 consultations either.
- Easy to use: Audio-visual instructions guide you step-by-step through the measurement processes, which you can apply to yourself or another person.
- For everyone: TytoHome is suitable for adults and children (recommended from 12 months). You will only need one device for the whole family.
- Privacy: All medical information that you send to santé24 is protected and subject to medical confidentiality.
How TytoHome works
After you place your order, your TytoHome device will be sent to your home. To register and log in, you first need to install the SWICA Benecura app. You can then download and set up TytoCare within Benecura – eliminating the need to log in to the TytoCare app again. Learn how to use your device properly in the step-by-step video guide.
Step 1
In the event of illness, you can carry out the necessary examinations independently – guided by the TytoHome device – and send the images, video and sound recordings to santé24 together with any additional information.
Step 2
Once you have submitted the data, contact santé24 by phone. Santé24 will not analyse the examination results until you get in touch.
Step 3
santé24 will discuss the situation with you and decide whether further examinations are necessary or recommend a course of action. If appropriate based on the symptoms and results, santé24 can also issue prescriptions or temporary certificates of incapacity for work or make a direct referral to a specialist. You will always be involved in deciding what happens next.
Do you have any questions about TytoHome?
You can find helpful answers to the most frequently asked questions here.
We are there for you
How to contact the santé24 online practice, the TytoHome technical helpline and our Customer Services team.
santé24 online practice
santé24 is available 24 hours a day, 365 days a year for advice, treatment and TytoHome consultations on +41 44 404 86 86.
TytoHome technical helpline
For technical questions about the device or service queries, please call our helpline on +41 52 244 28 30 or email us at tytohome@swica.ch: Monday to Thursday from 08:00 to 12:00 and 13.30 to 17:00, and Friday from 08:00 to 12:00 and 13.30 to 16:00.
SWICA Customer Services
Would you like more information about TytoHome? Our Customer Services team will be happy to help you. Send us a message using the contact form below.
Data protection
TytoHome sends the information it obtains from the examinations to santé24 in encrypted form. This means that only the patient and the santé24 medical staff are able to view the examination data. TytoCare can also access the data when providing technical support. All medical information is subject to medical confidentiality.
To enable santé24 to continuously evaluate and improve its services, you will be sent a short questionnaire after each examination. The questionnaire is voluntary and takes less than a minute to complete.
Certified quality with EQUAM
santé24 is committed to delivering high-quality telemedicine consultations and treatment. Its doctors and health professionals are regularly audited and certified by the EQUAM Foundation.
