The happiest customers are SWICA customers

Our Customer Services team are on hand for you in more than 56 locations across Switzerland. Our 24/7 helpline is also available there for you out of office hours and at weekends.

You can contact our Customer Services team around the clock on: +41 58 800 99 33

24 hours a day, 365 days a year: The doctors and medical experts at the santé24 online practice are on hand to assist you with all matters relating to prevention, illness, accidents and maternity. After all, discomfort, pain and illness do not keep to business hours. Their advice is free of charge for SWICA customers with a Favorit plan or BestMed. 

You can contact santé24 around the clock on: +41 44 404 86 86

SWICA offers you various ways to cut your premiums:

• Change your basic insurance model, with an attractive premium discount
• Increase the annual excess on your basic insurance, for up to a 46.5% premium discount (find out more)
• Lower your co-payments when you take out basic and supplementary insurance with SWICA
• Loyalty bonus: we reward you for the time you have already been insured with us, in the shape of lower supplementary insurance premiums in older age
• Group discounts and exclusive sports promotion contributions for numerous companies and associations

Thanks to its superior offering, SWICA ensures prompt, preferential access to high-quality treatment and works with an extensive network of specialists to provide the best-possible recovery outcomes for its customers. With santé24, SWICA customers can also reap the benefits of free telemedicine services.

SWICA believes that conventional and complementary medicine can be combined to good effect. Anything that benefits your health is positive. That is why SWICA supports complementary therapies and places them on an equal footing with conventional medicine.

Complementary therapy methods include, for example, acupuncture, aromatherapy, the Feldenkrais method, Fango mud therapy, cupping, Rolfing, Bach flower remedies, Ayurvedic therapies, biodynamics, Spagyrics, Kneipp therapy, Shiatsu, Qigong and many more.

SWICA supports over 100 health promotion and preventive healthcare offers and courses. SWICA rewards you for leading a healthy lifestyle with attractive contributions of up to 1300 francs (learn more) per year towards activities in the areas of exercise, nutrition, relaxation and wellbeing (e.g. gym membership, sports clubs, dance lessons, nutritional advice, mindfulness training, pools and saunas).

As your health partner, SWICA is committed to providing you with rapid, professional and above all personalised support in difficult moments. Its services range from support from experienced care managers to reliable childcare in the event of illness or accident.

Most health insurers raise their supplementary insurance premiums substantially every five years. This often results in a high financial burden in old age – precisely when you need the best possible cover. By basing its rates on your age when you first buy your supplementary insurance, SWICA factors the time you have been insured into the premium calculation, rewarding you for your loyalty. This means the earlier you take out hospitalisation insurance, the lower your premiums will be in old age. 

We help you to live a healthier life and reward your efforts. Use the Benevita app to collect points, receive useful information about health and claim exclusive offers and discounts of up to 15% on the Completa Top, Completa Forte and Hospita supplementary insurance plans.

The Benecura app from SWICA is the platform for everything to do with your health, giving you access to a range of services: the digital SymptomCheck function was developed by doctors and delivers personalised recommendations, the Health Dossier ensures your documents are stored securely, the PreventionCheck suggests medical check-ups that it could be sensible to have, and the “Ready for doctor” service helps you prepare for a doctor’s appointment.

100 discounts and exclusive offers with nutrition, health, sports and wellness partners are waiting for you.

The mySWICA customer portal provides a digital summary of all the key information about your health insurance and is available both as a mobile app and online.