Changes and notifications

Modify personal data

Have you moved or changed your name, or would you like to adjust your payment options? Notify us about such changes simply and conveniently online.

Change excess

You can notify us about a change of your excess online.

Report change of GP

You can notify us about a change of GP online. First please check whether your GP is included in SWICA's directory of doctors. If your new GP is not included in the directory, please contact SWICA Customer Service. Directory of doctors

Include or exclude accident

You can notify us online if you want to include or exclude accident cover in your basic insurance.

Report an accident

Send us your accident notification online, simply, quickly and fully securely, thanks to encrypted data transmission. Report an accident

Register your baby

Take out integrated health insurance for your baby from the moment of birth so that he or she is in the best of hands from the very first day. Call +41 58 800 99 33 if you have any questions.

Report a death

We would like to express our sincerest condolences for your loss. You can notify us of a death online in just a few steps. Thank you for taking the time to do this.

Notify a doctor's appointment

Unable to reach us by phone? As a customer with a Favorit Medpharm, Multichoice or Telmed basic insurance plan, you can, in exceptional circumstances, fulfil your notification requirement by notifying santé24 of a doctor's appointment that has already been arranged or taken place using the form below. Find out here under what circumstances you are exempt from this notification requirement. Report a doctor's appointment online

Paying your premium invoices

You have several options for paying your premium invoices. Do you have any further questions or need advice? Our SWICA staff would be happy to assist you. Our customer service line is also there for you outside normal office hours and at the weekend. +41 58 800 99 33 Offices

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Exemption from premiums

If you are doing military or civilian service for more than 60 consecutive days, you will be fully exempt from paying the basic insurance premium for this period. Please use the form to provide proof of the number of days of service you have completed.