Family counselling from SWICA
After breakfast chaos in the mornings and homework stress in the afternoons, by the evening parents can often find themselves wondering: are we doing this right? Family life is wonderful, but it can also be overwhelming. That’s why SWICA is on hand to provide expert advice and a flexible range of services.
When family life is turned upside down
Daniel picks Mia and Luca up from school at lunchtime every day. He cooks, helps with their homework and brings structure to the afternoon. A normal family life.
Then Daniel breaks his leg in a cycling accident. His income and the after-school care he provides disappear overnight. Suddenly, his wife Hannah has to juggle everything by herself. And there are lots of questions in need of answers: What entitlements do we have? Who can help with the forms? Who’s going to take care of the kids?
SWICA family coach: personalised help when life takes a turn for the unexpected
For Hannah, relief came with a single call. Our family coach explained what benefits the family could claim, helped them to complete the forms and found a solution for after-school care. Here are some ways in which our family coaches can support you too:
- If you are unsure what treatment is right for your child.
- If you are struggling to find after-school childcare.
- If you are confused about co-payments or insurance benefits.
- If you need to rearrange health insurance for the whole family.
- If you are suddenly faced with form-filling and deadlines after an accident or due to disability.
Good to know
Parents deserve to get the help they need. Many parents regularly feel overwhelmed by everyday life. A family coach provides support, before stress turns into a crisis.
When parents need a second medical opinion
Luca has been coughing for weeks. At night he wakes up struggling for air. His paediatrician prescribes some medication, but the uncertainty remains. Could it be asthma? An allergy?
Hannah pores over online forums and articles in the evenings, but the more research she does, the more insecure she becomes. What she and Daniel need is a second opinion – not from the internet but from an experienced professional who will listen to them and interpret the symptoms correctly.
Family medical consultations with santé24: an unhurried paediatric consultation
Hannah wishes she had sought a second opinion sooner. In our family consultation sessions, experienced paediatricians take their time and look at the big picture. Plus, telephone consultations remove the need to sit in a waiting room. For children and adolescents up to 18 years of age.
- If your child keeps coming down with the same symptoms and no one can find an explanation.
- If a major procedure is planned and you have doubts.
- If your child is living with a birth defect and you need guidance.
- If a diagnosis is unclear and you have growing concerns.
- If your child has a disability and you want to know what support is available.
Did you know?
A second opinion can change a lot. Sometimes a second pair of expert eyes can result in a new diagnosis or treatment, or provide reassurance when making tough decisions.
Concerns about learning, development and relationships
Mia practises reading every night. However, she still finds it harder than other children do. She becomes withdrawn at school and increasingly irritable at home. Hannah and Daniel disagree on how they should approach the issue and realise that it’s no longer just about reading.
Psychological counselling for families from santé24
Sometimes it takes an outside view to understand what is happening within your family. santé24’s psychological counselling service for families is there for precisely these moments – in confidence and with time for what really matters.
If your child is not progressing in their learning and no one knows why.
When parenting issues take over day-to-day life and you disagree on what to do.
When relationships come under strain.
If you are worried about changes in your child’s behaviour.
When a family situation becomes too much to take.
SWICA’s family benefits at a glance
A family coach who is there for you if care arrangements fall through, insurance questions arise or your child needs treatment.
A second opinion if your child has a chronic condition or you are unclear about a diagnosis.
Psychological support when parenting, development or learning gets challenging.
Help cutting through the red tape of social security matters and co-payments.
Advice when you need to make changes to your family’s health insurance.
Tara & Pips – the fun medical app for kids
When Luca has to go to the hospital, Mia is afraid for her brother. Hannah uses the Tara & Pips app to show Mia children’s stories that explain what happens in hospital in an age-appropriate way. She listens to one story after another. And when Luca gets back home, the mini-expert explains everything to him.
The Tara & Pips app is completely free once you have been a SWICA customer for six months. Find out more in a personal advice session or a santé24 consultation.
Children’s stories that take the fear away
Knowledge equals reassurance. Tara & Pips is a fun way to prepare for visits to the doctor, hospital stays and many other topics – from media literacy to bedwetting.
