With Favorit Bestcare basic insurance, your point of contact for all health-related matters is the santé24 online practice or the Bestcare partner practice. Integrated care means you benefit from a joined-up system where various points of contact coordinate with one another.
How the Bestcare model works
Under the Favorit Bestcare model, you contact the santé24 online practice (available around the clock) on +41 44 404 86 85 or a Bestcare partner practice first. Or you can use SymptomCheck in the Benecura app, where you will receive a recommendation based on your answers to some questions.
- Rapid medical opinion via the santé24 online practice, a Bestcare partner practice or SymptomCheck in the Benecura app.
- If your health problem can’t be fully resolved in this way, santé24 or your doctor at the Bestcare partner practice will refer you to a specialist.
- Customers insured under Bestcare are provided with a TytoHome device free of charge, which can be used by santé24 during consultations.
- The Compassana app is used to manage the exchange of data between Bestcare service providers to ensure integrated care.
- Your deductible is reduced by 50% (adults: 350 francs, children: 175 francs)
- No co-payment (does not affect your excess and deductible): For any telemedicine services that santé24 provides (advice, consultations with experts and doctors), as long as basic insurance covers them. Exceptions include: advice and consultations in conjunction with nutrition advice and the psychological/psychiatric counselling service.
- You get a discount of between 1% and 13% on your premium When you switch from the Standard basic insurance plan to the Bestcare model, SWICA gives you a discount of between 1% and 13% on your premiums. The exact discount depends on where you live, your age and your chosen excess. Below, we have provided an example of how the maximum possible discount is determined under the Bestcare plan: Maximum discount: Adult aged 26 or over, living in St. Gallen, excess: CHF 300, no accident cover, standard premium: CHF 541.10, with 13% discount: monthly premium of CHF 470.80. The Bestcare plan is only offered in the following cantons: Appenzell Ausserrhoden, St. Gallen, Thurgau, Vaud and Zurich. You can see the possible premium discount for you directly in our premium calculator.. Use our premium calculator for an easy way to compare premiums for SWICA basic insurance plans and your potential savings: go to premium calculator.
