Acute health problems? Medical advice and treatment from SWICA.
If you are experiencing an acute health problem, rapid, expert medical advice and treatment is essential. The experienced team at the santé24 online practice are there for you 24/7 – whether it’s an emergency or you need some advice about medication.
Advice for SWICA customers, around the world and around the clock
How the santé24 online practice can support you with acute health problems:
- Round-the-clock access to expert doctors and medical professionals – wherever you are
- Medical advice over the telephone for SWICA customers
- Recommendations on further treatment from our experts
- SymptomCheck, secure transmission of photos and other services via the Benecura app
- Independent examinations anytime, anywhere with TytoHome
- Prescription of medications and treatments
- Referrals to partner radiology practices and laboratories if necessary
- Support from SWICA care management for complex treatments
- EQUAM-certified medical care
- Further medical services for conditions that can be treated via telemedicine
Specialist consultations for SWICA customers
Dermatology:
- Advice and treatment for skincare issues and skin conditions
- Diagnosis of allergies and acne (to services)
Gynaecology:
- Support and treatment for gynaecological and pregnancy-related matters
- Tips on alleviating menstrual and menopausal symptoms
Neurology:
- Advice and treatment for headaches (headache clinic) and migraines
- Strategies for pain relief
- Telemedicine care for neurological symptoms
Urology:
- Advice and treatment for urological issues and symptoms
- Support with bladder and prostate problems
What you need to know: Preparing for the headache clinic
- Download the headache diary
- Record the frequency and intensity of your headaches
- Send the headache diary to kopfweh@sante24.ch before your headache clinic appointment
Medication advice – how you benefit
The following services are free of charge for SWICA customers:
- Telephone advice from our santé24 pharmacists about your medication
- Clarification of specific queries about dosages, taking your medication and potential side effects
- Information on interactions between your medications
- Tips on optimising your medication and improving your health
Advice on phytotherapy (herbal medicine)
- Advice on medicinal plants and plant-derived medications from our santé24 pharmacists
- Free of charge for SWICA customers
Acute skin problems?
Get a quick and easy medical assessment of skin problems and treatment recommendations – online or over the phone – with the specialists at santé24.
Obtaining a second medical opinion
How SWICA customers benefit:
- We offer you certainty if you have doubts about an initial medical opinion
- We help you make decisions about planned, non-emergency medical treatment
- You receive comprehensive, transparent information
- The doctors at santé24 review your diagnosis and records and provide a second opinion
Rapid assistance in an emergency
SWICA customers receive round-the-clock support in the event of an emergency – in Switzerland and abroad. Our staff are also available outside business hours and at weekends.
In the event of a serious medical emergency, please call the relevant national emergency number: 144 in Switzerland; 112 within Europe; the emergency number of the country in question outside Europe.
